WordPress for Art only provides theme related support via our blog. We may request you to e-mail us your login details when needed, in which case we will communicate via e-mail to protect your confidential & secure details.
Our general support hours are Monday to Friday, 08:30 to 17:00 (MST). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours.
Extent of our support
We only cover support for our themes, and can’t give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support or register for the WordPress tutorials at artbiz.ca/themes/school
We understand that there is a fine line between what is considered support & modifications. So while we will try to help you with any type of query (support or modification), we can’t provide extensive help in terms of modifications. Technical support will thus take priority over modification support. We do however provide theme modification services at artbiz.ca to help you with modifications to our themes.
Definition of modification support
If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire an under a separate contract if you don’t have the skills to implement it yourself.
It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the knowledge base for smaller bug fixes, after which we will update the core theme package.